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As of Fall Semester, 2021


The following Terms and Conditions apply to all lesson agreements made between Up Tempo Music Lessons (“Up Tempo”) and its students and the parents/carers of its students (“the student”).


The Terms and Conditions described below may seem relatively strict but have been discussed

at length amongst the Up Tempo leadership team with the endeavor of making them as fair as

possible for both client and provider. As Up Tempo is a social enterprise that functions with minimal margins, such lines in the sand have had to be drawn and are not a reflection of how great the majority of Up Tempo Families are. They are a reflection of the small margin of people that have taken advantage and never paid for services rendered that jeopardize the livelihood of our instructors and managers. 


We try to approach each case in good faith with an open ear, and we hope you will also come to us in the same manner. There will be times that the terms and

conditions are more in favor of Up Tempo, but there are also other times that they favor the student/caregiver.


1. Term Dates

1a. Teaching weeks at Up Tempo roughly adhere to the Sioux Falls Public School District Calendar. However, there are occasional differences. Dates are sent out before every term begins.

1b. At all times, it is the responsibility of the student to be aware of the first and last dates of

term at Up Tempo.

2. Communications

2a. All correspondence is sent out to the student by email. If this causes a problem, please

let Up Tempo know.

2b. It is the responsibility of the student to make Up Tempo aware of any changes to their

contact details. Up Tempo will not be held responsible for any missed communications, late/overdue payments, missed lessons, etc., if this is due to incorrect contact information.

2c . Due to the size of our student roll, most of Up Tempo’s communication is done via bulk

delivery services e.g., mail merge. Therefore there is a level of potential error associated

with this. If you notice something incorrect, e.g., lesson details or account details, it is not

meant offensively. In these cases, please let us know via email to so we can rectify the situation as soon as possible.



3. Lesson Policies

3a. Lessons are scheduled weekly on the same day and time each week.

3b. In-Home Lessons

3bi. For in-home lessons, if the student is under 18 years old an adult be present at the lesson location for the entire lesson duration. ABSOLUTELY NO EXCEPTIONS. If an instructor comes to a lesson without an adult present, they must leave and the lesson is forfeited.

3bii. All pets must be put away and secured before anyone from Up Tempo enters the home. Any incidents or injuries to Up Tempo staff due to a pet is the student’s sole responsibility.

3biii. The home should have a dedicated space for lessons free from distractions.

3biv.  The following materials are required for each lesson:



A piano or keyboard with a music stand, a bench for the student,

and chair for the instructor


Guitar & Bass

A guitar for the student (if the guitar is electric, the student will need an amplifier), a music

stand, two armless chairs for the student and instructor



A complete drum set with a kick, snare, hi-hat, high tom, floor tom, crash cymbal, drum throne, sticks

and a music stand



A piano or keyboard with a music stand, a freestanding music stand for the student, a bottle of

water for the student during each lesson


4. Absences and Cancellations

4a. Individual lessons 

4.a.i. If the student cannot attend a lesson, please let Up Tempo know at the

earliest time possible with your instructor.

4.a.ii. The instructor will create a video lesson in place of the missed lesson. This will include the materials planned for the missed lesson. Any sheet music or recordings will be sent to the parent's e-mail.

4.a.v. Up Tempo instructors are trained to go above and beyond to help work these

replacement/catch-up lesson timings out with you; however, if you decide that you

would prefer not to have this, this lesson is considered forfeited.

4b. Group lessons –

4.b.i. No catch-up lessons or credits will be provided for an individual's absence

from a group lesson/band class or any other group-based tuition activity.

4.b.ii. Where the entire group is absent, we will endeavor to provide a

replacement/catch-up lesson later that term, and if we are unable to do this, we may

choose instead to place this on your student’s account as customer credit.

4c. instructor Absences –

4.c.i. If the student's instructor is unavailable to teach, they will follow the same procedure for missed lessons with a video lesson.

4.c.ii. If this is not possible, the student’s normal instructor will arrange catch-up lessons

with the student as stipulated in 4.a.iii.

5. Duration of the Lesson Agreement - ongoing

5a. The lesson agreement between Up Tempo and the student is a rolling agreement that

continues into each new term and new year.

5b. The students are emailed their invoices towards the end of each term in respect of the

following term’s lessons until a cancellation notice is received, as discussed below.



6. Cancelling the Lesson Agreement – the must student opt-out of the Lesson Agreement

6a. If the student wishes to cancel the lesson agreement with Up Tempo, written notice must be

received by Up Tempo Management at least two weeks before the intended last lesson. Any

lessons remaining after the end date will be credited to the student's account if payment

has already been made.

6b. Verbal notice given to the instructor will not be acted upon and is not considered sufficient

unless confirmed in writing to Up Tempo main office by the student.

6c. If the student is unable to give two weeks’ notice, they will be charged a late notice fee

equivalent to two weeks of lessons (or if only one week’s notice is given, a late notice fee

equal to the cost of one week’s lessons will be charged).

6d. Exceptions on medical grounds may be made to this as decided by Up Tempo


6e. No refund or credit will be given for any cancellations part way through a fixed-length

program (such as an Introduction to Music course).

6f. If Up Tempo has to cancel a lesson agreement, it will endeavor to give two weeks’ notice

to the student. Any lessons remaining after the lessons’ end date will be credited to the

student's account if payment has already been made.

6g. If, in exceptional circumstances, Up Tempo has to cancel the student's lesson due to

damage of Up Tempo property or harassment of Up Tempo staff by the student, this may be done

with no notice and no credit or refund for any outstanding lessons.


7. Payments

7a . Up Tempo instructors CANNOT accept payments in any form.

7b. Monthly payments are due on the 1st of each month. Invoices are emailed out and can be paid online through a checking account or credit card. Up Tempo does not accept written checks or cash payments.

7c. Up Tempo offers and encourages automatic billing. The party responsible for payment set up a reoccurring payment through the member account area.

8. Penalties

8a. Overdue accounts can accrue penalties of $30 when overdue for 27 days and $15

for every following 14 day period.

9.a.i. LATE PAYMENT Penalties will be added to accounts that are 27 days in

arrears. If the account remains overdue, further penalties will be added every 14


8.a.ii. Late Penalty charges are made up of two parts - $10 late fee and $20

administration cost.

8.a.iii. Dishonored Internet Payments – the student’s account will be debited with a

$10 fee if any online payment is annulled.

8.a.iv. Dishonored Check Payments - the student’s account will be debited with a

$10 fee if any check payment is annulled.

8.a.v. The student is responsible for all charges that their bank may levy for

rejecting any payment to Up Tempo.

8b. Up Tempo reserves the right to temporarily and fully suspend students from lessons

with unpaid term fees during term time. A temporary suspension means that Up Tempo will

keep the lesson timeslot available for the student in the hopes that payment will be made.

A full-suspension means that Up Tempo can fill the student’s lesson time slot with

another student from the waitlist.

8c. Debt Collection details.

8.c.i. Payments more than 30 days in arrear may be handed over to a debt collection agency

8.c.ii. Up Tempo will attempt numerous contacts before resorting to this unfortunate


8.c.iii. All costs incurred for sending an account for debt collection are added to

the student’s outstanding balance.

10. Photography & Filming

10a. Up Tempo may use film or still photographs of students for appropriate promotional


10b. You (or your parents if you are under 17 years of age) must inform Up Tempo in writing

at any time if you will not allow the use of such images.

11. Changes to the Terms and Conditions

11a. The Terms and Conditions described above are agreed to upon enrollment and

may be changed at any point by Up Tempo without providing notice to the student. A copy of the Terms and Conditions will always be available on our website and may be emailed to

the student on request.


Contact Details

Up Tempo Music Lessons


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